Cracked screens, dead batteries, slow laptops, and the office Wi-Fi that never quite works. Mason's IT Solutions covers both sides — personal device repair and small-business IT — run by a working IT professional who supports Windows 11, ChromeOS, and Microsoft 365 environments every day. A real diagnosis, not a parts swap and a shrug.
Phones, laptops, and TVs. Every job gets a written quote before work starts and a 45-day warranty after.
How pricing works: labor is $75–$150/hr depending on the job. Parts are priced per repair, since cost and availability vary by model. The $59 diagnostic is credited toward the repair whenever parts are replaced. Request a quote for exact pricing.
Cracked screens, worn-out batteries, charging ports, cameras, and liquid-damage triage on iPhone, Samsung, Pixel, and iPad. We tell you which grade of part you're getting before we open the device.
Windows, ChromeOS, and Mac. Hardware fixes plus the software problems most repair shops won't touch — slowdowns, malware, failed updates, and moving everything to a new machine without losing a file.
For home offices and businesses too small for a managed IT contract. Network setup, Microsoft 365 administration, backups, and the security basics — done by someone with enterprise-level experience.
No picture, no power, flickering, or a TV that won't stay connected. I'll find the problem, then tell you plainly whether the repair is worth it or whether replacing the TV makes more sense.
No storefront to drive to. Either we come to you, or your device comes to us.
For the Gaithersburg & Frederick area. Many phone and laptop repairs can be done at your kitchen table or office. IT and network work is always on-site.
Anywhere in the DMV or beyond. Same prices as in person; you cover shipping in, we cover tracking both ways.
Networks that stay up, computers that are set up right, email and accounts that are secure, and cameras that actually record. It's built for teams of one to twenty-five people with a handful of devices that absolutely need to work on Monday morning.
Accountants, insurance and real estate agents, law and consulting practices.
Stores and service businesses that need reliable Wi-Fi, printers, and cameras.
Shops, yards, and field crews juggling laptops, phones, and shared files.
A home office that needs to be separated from the family network and secured.
Volunteer-run organizations with shared computers and no IT budget to waste.
Opening a location, moving offices, or hiring your first employees.
Pick one service or hand over the whole setup. Every engagement starts with a written scope and price, and ends with documentation of what was done and how it's configured.
The foundation everything else depends on. I design and configure a network that covers your whole space, keeps customers off your business devices, and doesn't need a reboot every afternoon.
New machines set up correctly the first time, and old ones fixed or retired properly. Windows, Mac, ChromeOS, and Linux — hardware and software.
Professional email on your own domain, shared files that are actually organized, and user accounts that are added and removed cleanly when people join or leave.
Ring and Reolink systems, planned around what you actually need to see. Installed, connected, and set up so the right people can view and export footage from their phones.
Most small-business breaches come from the same handful of gaps: reused passwords, no MFA, and old accounts nobody turned off. Close those and you're ahead of most businesses your size.
A backup you've never restored from is a guess. I set up backups that run on their own, keep a copy off-site, and get tested — so a dead laptop or a ransomware email is an inconvenience, not a disaster.
The devices everyone uses and nobody wants to troubleshoot. Set up once, working from every computer and phone that needs them.
Opening, moving, or expanding? I handle the technology checklist so you're working on day one instead of on hold with the internet provider.
After setup, you still need someone to call. Keep a prepaid block of support hours for questions, fixes, new-hire setups, and routine maintenance — one point of contact who already knows how your business is set up.
No surprises on scope or price. You approve the plan in writing before any work starts.
Tell me about your business and what's not working, by phone or the form below. I'll ask the right questions and let you know if I'm the right fit.
For bigger projects I look at your space and current setup, then send a written proposal with scope, equipment list, and price.
Scheduled around your hours — including evenings and Saturdays — so your business keeps running while things are set up.
You get every login, a map of what was set up, and a walkthrough for your team. Workmanship is covered for 45 days.
Labor is $75–$150/hr depending on the work. Parts and equipment are always priced per job, since cost and availability change. Every quote is written and specific — request one for exact pricing.
For one-off fixes and small jobs. The rate depends on the work — a printer isn't priced like a network rebuild.
For defined work with a clear finish line: a new network, an office move, email migration, or a camera install. Priced from estimated labor plus equipment.
A prepaid block of support hours each month for businesses that want someone on call who already knows their setup.
Hardware problems start with a $59 diagnostic, credited toward the repair whenever parts are replaced. A small trip charge applies to on-site visits outside a 15-mile radius of Gaithersburg. Timelines are confirmed in each written quote.
I'm Mason. I've spent more than three years working across Windows, Mac, Linux, ChromeOS, Active Directory, and Microsoft 365, plus professional Ring and Reolink camera installs. On the bench, I fix phones, laptops, desktops, and TVs — and I bring that same enterprise-level standard to small-business networks, accounts, and security.
That means one call covers the laptop that won't boot, the Wi-Fi it can't reach, and the doorbell camera that keeps dropping off — at home or at the office.
There's no franchise fee baked into the price, no upsell script, and no “we only do screens.” If a repair or a project isn't worth doing, I'll tell you that too.
Talk to MasonPasscodes and admin access are used only to do the work and are never browsed, copied, or kept.
You'll know whether a part is OEM-pull or high-grade aftermarket, and what that means for your model, before the job starts.
Every business account, password, and device stays in your name. You're never locked in.
Based in Gaithersburg, serving Frederick and the I-270 corridor. One person, responsible for every job.
Yes. I can take on specific projects your current provider doesn't cover, like a camera install or an office move, or give a second opinion on your setup. If you're switching providers, I'll help get your logins and documentation handed over cleanly.
No. For business IT projects, I'll recommend specific equipment for your needs and budget — you can buy it yourself or I can supply it at the price on your quote, and either way it belongs to your business. Repair parts are sourced and priced by me as part of the repair quote.
Usually, yes. Part of the consultation is checking what you already own and what's still worth keeping. I'll only suggest replacing something when it's actually holding you back or is no longer supported with security updates.
Yes, for most IT problems — account issues, software problems, and email settings can usually be handled remotely with your permission. On-site visits are scheduled when hands-on work is needed, and repairs are done in person or by mail-in.
They belong to you. Admin accounts are created in your business's name, and you get a written copy of every login at handoff. I keep access only if you want ongoing support, and you can remove it at any time.
Ring and Reolink. Ring is a good fit for doorbells and simpler setups managed from the app. Reolink is a better fit for multiple cameras recording to a local NVR without a monthly subscription. I'll recommend one based on your space and budget.
On-site service and mobile repair cover Gaithersburg, Frederick, and the I-270 corridor. Mail-in repair and remote IT support are available anywhere.
Tell me what's broken, or what your business needs, and I'll reply within 24 hours with a price and next steps. No charge for the quote or consultation — request one for exact pricing.